Privacy policy

1. Who we are

Koobri is a sole trader operating in the United Kingdom and is the data controller for any personal data collected through this website and our enquiry process. Contact: hello@koobri.com or WhatsApp +44 7380 733179. Postal address: Koobri, 27 Old Gloucester St, Holborn, London WC1N 3AX.

2. What personal data we collect

• Contact details: name, email address and phone number.
• Enquiry information: event, preferred dates, party size, budget, package interest and any message you provide.
• Technical data: IP address, browser type and approximate location from standard server logs, used for security and site performance only.

3. Lawful basis for processing

We process your data because it is necessary to take steps at your request before entering into a contract (responding to an enquiry and preparing a quote), because we have a legitimate interest in operating and securing our business, or because you have given consent, for example to marketing messages.

4. How we use your data

• To respond to enquiries and provide quotes.
• To confirm, manage and deliver bookings.
• To communicate important updates about an event or booking.
• To keep records for legal, tax and accounting purposes.
• To send occasional marketing only where you have opted in.

5. Who we share data with

We only share personal data with trusted suppliers and service providers when necessary to fulfil a booking (for example, venue hospitality teams, ticket issuers or delivery couriers) and with our technical service providers (database, hosting, email and messaging platforms). We do not sell personal data.

6. International transfers

Most data is stored and processed in the UK or European Economic Area. If any supplier operates outside these areas, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved under UK GDPR.

7. How long we keep your data

We keep enquiry and booking records for up to six years after the relevant event or the last contact, whichever is later, to meet legal, tax and accounting obligations. Marketing consents are refreshed periodically and you can withdraw consent at any time.

8. Your rights

Under UK GDPR you have the right to access, correct, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise these rights, contact us using the details above. We aim to respond within one month.

9. Cookies and analytics

We use essential cookies required for the site to function. We may also use analytics cookies to understand how visitors use the site. You can manage or disable non-essential cookies through your browser settings. See our Cookies page for more detail.

10. Complaints

If you are unhappy with how we handle your personal data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.